Q - What is the best way to contact you?

A - We do our best to answer any questions as quickly as possible. The best way to contact is is via  our email, support@fishyoyo.com.


Q - When will my order be shipped?

A - Your order will be shipped within 1 to 3 business days.


Q - How long will it take for my order to arrive?

A - For the free standard shipping , your package should arrive within  14 and 25 business days. Please note that we have no control over unexpected delays at your country's customs or post office.


Q- It's been over 25 days and I still haven't received my order, where’s my package?

A- If your order was not a pre-order, then there is a chance your package is delayed by your country's customs or local post office. In this case please contact us so we can find a solution.


Q - I need my order ASAP, which shipping option should I choose?

A - If you have time limitations,  we recommend you choose the express shipping option. Express shipping does require a signature upon arrival.